Most of the orders are dispatched within 24-48 working hours after the order gets placed. However, In case of stock availability issues and Public Holidays, it may take more than 48-72 working hours to dispatch the order.

Depending on the location, orders are delivered within 2-5 business days. In our experience, most orders are delivered within 3-5 business days but we do advise customers to allow for 7 working days. If your order is not delivered within 7 business days, please contact our customer service team for assistance.

A shipping confirmation email will be sent to you as soon as your order is dispatched. If you do not receive an email within 48 hours of placing your order, please contact our customer service team at [email protected]

We offer free shipping on orders above ₹399. For Orders below ₹399 we charge a nominal fee of ₹49.

To confirm availability and estimate delivery time, please input your pin code either on the product page or during checkout.

To make any changes in your order, please contact our customer service team on phone at 1800-2331-0000 or via email at [email protected] at the earliest. Your order will be amended if it has not been shipped.

If you wish to return your order, please contact our customer service team within 5 days of delivery. No returns will be accepted unless authorised by our team. Please ensure that the order is in a sealed condition and returned in its original packaging.

For returns please contact us at 1800-2331-0000 or via email at [email protected] at the earliest

Please contact our customer service team on phone at 1800-2331-0000 or via email at [email protected] at the earliest. Your order will be cancelled if it has not been shipped.

You can check the status of your order by logging into your account online and clicking on the order number. Alternately, you can contact our customer service team and they will track it for you.

Absolutely! You have the option to do so. Just add all the items you wish to purchase to your shopping cart, and proceed to checkout. This way, you can save on additional shipping costs.

If your order was delivered in damaged condition, please email us a picture and details at [email protected] and or call at 1800-2331-0000 with in 5 days of delivery. We will be more than happy to replace or refund.

Pawsandpaws offers a flexible return policy, permitting returns within 0-5 days of delivery. For specific details regarding the return window duration after delivery and Returns criteria's please consult our Returns policy section.

Please click on the Sign In button on the Home Page. This will direct you to the Customer Login. Click on the Forgot Password button to receive an email with your password details to your registered email address.

Auto Order is a quick and convenient way of ensuring that you never run out of pet supplies. Auto-Orders allows you to create a recurring order, which means that you do not have to reorder every few months. You just place one order and then choose how often you want that order to be delivered, the delivery address and the mode of payment. The order will be automatically delivered to your doorstep on the schedule you choose.

Yes. You can change any of your order details, including the product or your delivery address at any time. Its risk free and you can cancel it at any time. Please call us on our toll free number or email us at [email protected] to make any changes to your auto order.

Product pricing, promotional offers, coupon discounts, etc. are subject to change without prior notice. Offers cannot be combined for additional discounts. Coupon codes sometimes do not apply to discounted products.

Shopping online with Pawsandpaws.com is absolutely safe and secure. We do not share your private or credit card information with anyone. In accordance with the industry standards, we have 256 bit encryption (SSL technology) on our payment gateways and we strictly adhere to the PCI (Payment Card Industry) standards. For more information please check our privacy policy.

You can change your account information anytime by signing into your account and updating the relevant information. Alternatively you can contact our customer service team for assistance.

Actual products sometime may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

Due to our large volume of purchases, we are able to negotiate significant discounts on certain products. We share these concessions with our customers and sell these products at discounted prices. This is why season sales and other promotion coupons are not applicable to these products sometimes.