Most orders are processed on the same day; however, if an order is placed on a holiday, or during the weekend, then it is dispatched on the next working day.

You can check the status of your order anytime by logging into your account on our website. Our customer service desk can also assist you with the status of your order at our Toll-Free number 079-69595395 between Mon-Sat 9AM to 6PM IST. You can also send in queries at our email address [email protected].

Most of our orders arrive within 3-5 business days. Some orders may take longer depending on your location. Please plan in advance so that your order reaches you on time or use our Auto-Order Service so that you don’t go out stock of your per product.

All customers are requested to provide precise, error-free mailing addresses while placing orders. Delivery is not guaranteed in the case of an incomplete or incorrect shipping address. In case of an incorrect or incomplete address, we will not be able to refund or reship the order.

Pawsandpaws.com will not be liable for the shipment, once the mailing partner confirms the delivery.

Once you place an order please do check the product, quantity and address and if you find anything incorrect in your order confirmation, please get in touch with us immediately so that the error can be corrected before your order is dispatched.