Pawsandpaws.com gathers and uses only such information that is necessary for providing our services and fulfilling your orders. It typically includes the following personal information:

Name, mailing address, e-mail address, telephone numbers, referral source, your pet's primary physician name and their contact information, name of your pet, age, height, weight, gender, date of birth, the existence and types of drug allergies, medications requested, details of pet's existing medications, credit card information (including card type and number, expiry date and name of card holder) and prescription information.

The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and may make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.

We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secure environment with restricted access. Paper-based files are stored in restricted access areas.

We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.

In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Pawsandpaws.com are required to sign a confidentiality agreement, abide by the privacy standards we have established and follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of Pawsandpaws.com is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.

Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files. To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

Pawsandpaws.com follows Data Protection Regulation.

A cookie is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other web sites.

Pawsandpaws.com may use cookies from time to time to track user traffic patterns and to better serve you when you revisit the site. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser. All online transactions will require the use of cookies.

Pawsandpaws.com takes all reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. As far as permissible under law, Pawsandpaws.com accepts no responsibility for the unauthorized access of personal information held.

If you have any concerns or questions, please contact Pawsandpaws.com by calling us at 1800-2331-0000 or send any questions or queries to [email protected]

Pawsandpaws.com reserves the right to modify or amend this statement at any time.