We offer money back guarantee on all our products. If for any reason you are not satisfied with the product that you have received, call or email us for the return address. Return the product in its original packaging within 5 days and we will be happy to refund you on receipt of the product.

Upon receiving your order, please check carefully for damage or leakages. You can return the damaged or leaked product in 5 days on our cost.

We guarantee reliable delivery on all your purchases. Your order will be shipped on the same day or the next working day. If for some reason, we are unable to fill the order within 5 business days, we will contact you. Most of our customers receive their orders within 7 business days. If your order is not received within 14 business days we will provide a full refund or reship your order.

The returned item must be in same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide receipt or proof of purchase.

For hygienic reasons Returns or exchanges of products in the following categories will not be accepted (unless received damaged or spoilt):

• Grooming supplies
• Beddings, mats etc
• Toys, bowls, feeders
• Food & treats
• Such products are marked appropriately on the product pages outline whether that product is returnable or not.

To initiate a return request, please contact us at [email protected] or call us at 1800-2331-0000.

You can edit/change or cancel your order before its dispatched. For such request please call us at 1800-2331-0000 or email us at [email protected] with Subject Line “EDIT/CHANGE or CANCEL Order Number:”.

We only sell products from reputable and trusted National & International brands. Every product sold at Pawsandpaws.com is carefully selected by our team of veterinarians and carefully verified for quality before being shipped to our customers.